all three times it broke it took less then 3 full weeks to get it back. the day they send you the coffin, take that shit to the ups store and send it back. or i think now they just e-mail you a label and you take it with your broken xbox only (no wires, no hard drive, no accessories, no games in the disc tray) and ups puts it in a box that you gotta pay for but the shipping is free. the sooner you do it the better.