thats some shady shit. lol.
i never get help when i call tech lines. these indian folks always tell me the same thing. "hold down the reset button for 3 seconds" that didn't work, i've already tried that. "hold down the reset button for 10 seconds" that don't work, "unplug your device for 10 seconds"... and so on and so on. bitch, it don't matter if i hold the reset button down for 3 seconds of 30 minutes... it didn't work the first time it aint gunna work, try something new.