What's your take on eBay's new feedback policy that takes effect along with other new changes on Feb. 20?
Feedback Changes
Significant changes coming soon will increase buyer confidence and showcase good sellers.
* Buyers will only be able to receive positive Feedback.
* Positive repeat customer Feedback will count and Feedback more than 12 months old won't.
* Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn't respond to the Unpaid Item (UPI) or if the member is suspended.
I think eBay is forgetting who their customers are and grooming many current & new eBay sellers in becoming horrible ones by not giving much effort in providing excellent customer service to buyers once their feedback score is dented by the stupidest neutral & negative feedbacks from retaliatory-type of customers. In example, SEAN-SEAN aka Sean Mack! BLOCK HIM FROM BIDDING FROM YOUR AUCTIONS & CHECK THE BLOCKED BIDDERS LIST ABOVE!
The sellers are eBay's top main customers that provide eBay the money to fuel their gigantic engine. Where's the good customer service on the seller's end?? Did they really forget who their customers are? We all, or some of us do, know exactly what happened with Circuit City during the past 2 years. When was the last time have you been in a Circuit City and experienced real good service from its employees? Have you noticed the attitude asses, lazy fucks, and no electronic knowledge having ass employees?! Well for those that didn't know, two years ago their CEO thought of a real "good idea" of cutting down cost and possibly increasing the company's profits. His great idea was to replace the $13-$17/hr or so knowledgeable, well-trained, & customer-friendly employees, or in his terms "highly-paid" employees for much cheaper replacements that lack such skills & work ethic. The result, RECORD LOSSES! It showed that good customer service is highly valued when customer make purchasing decisions! In relation to my eBay argument, how will eBay maintain happy customers (sellers) when the seller's customers leave unnecessary negative or neutral feedbacks, which penalizes their proof (eBay feedbacks) of Excellent Customer Service? BTW, GOOGLE the Circuit City article for precise information.
If a lot of the current eBay sellers that provide excellent customer service happen to drop out of eBay and start their own online store, or possibly switch to another online marketplace in competition with eBay.. like GOOGLE, what will eBay do then try to win us all back?? Indeed Google is very close to launching their eBay rival, which I do believe will give eBay tough competition once launched. Come on, Their online payment service , possible something in the terms of their Google Checkout feature! Hopefully it will be Google that will be successful enough to steal eBay's customers, which I reiterate THE SELLERS!
Feedback Changes
Significant changes coming soon will increase buyer confidence and showcase good sellers.
* Buyers will only be able to receive positive Feedback.
* Positive repeat customer Feedback will count and Feedback more than 12 months old won't.
* Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn't respond to the Unpaid Item (UPI) or if the member is suspended.
I think eBay is forgetting who their customers are and grooming many current & new eBay sellers in becoming horrible ones by not giving much effort in providing excellent customer service to buyers once their feedback score is dented by the stupidest neutral & negative feedbacks from retaliatory-type of customers. In example, SEAN-SEAN aka Sean Mack! BLOCK HIM FROM BIDDING FROM YOUR AUCTIONS & CHECK THE BLOCKED BIDDERS LIST ABOVE!
The sellers are eBay's top main customers that provide eBay the money to fuel their gigantic engine. Where's the good customer service on the seller's end?? Did they really forget who their customers are? We all, or some of us do, know exactly what happened with Circuit City during the past 2 years. When was the last time have you been in a Circuit City and experienced real good service from its employees? Have you noticed the attitude asses, lazy fucks, and no electronic knowledge having ass employees?! Well for those that didn't know, two years ago their CEO thought of a real "good idea" of cutting down cost and possibly increasing the company's profits. His great idea was to replace the $13-$17/hr or so knowledgeable, well-trained, & customer-friendly employees, or in his terms "highly-paid" employees for much cheaper replacements that lack such skills & work ethic. The result, RECORD LOSSES! It showed that good customer service is highly valued when customer make purchasing decisions! In relation to my eBay argument, how will eBay maintain happy customers (sellers) when the seller's customers leave unnecessary negative or neutral feedbacks, which penalizes their proof (eBay feedbacks) of Excellent Customer Service? BTW, GOOGLE the Circuit City article for precise information.
If a lot of the current eBay sellers that provide excellent customer service happen to drop out of eBay and start their own online store, or possibly switch to another online marketplace in competition with eBay.. like GOOGLE, what will eBay do then try to win us all back?? Indeed Google is very close to launching their eBay rival, which I do believe will give eBay tough competition once launched. Come on, Their online payment service , possible something in the terms of their Google Checkout feature! Hopefully it will be Google that will be successful enough to steal eBay's customers, which I reiterate THE SELLERS!